Workplace Do’s and Don’ts

Review this quick list

by Ann Crossley

In lieu of an office class, you might want to review these do’s and don’ts for a quick primer on business etiquette and courtesy.

Do

• Arrive at meetings on time or slightly early. Being on time demonstrates your consideration for other people and ensures that you don’t miss anything.
• If someone has an appointment with you, and you are unavoidably running late, acknowledge that person’s presence, and let him or her know you will be there as soon as possible.
• Take time to be pleasant and courteous when meeting and greeting people. A sincere smile with eye contact, a firm handshake and the use of the other person’s name in conversation let people know you’re interested in them.
• Be an effective listener. Pay close attention to what is said, and remember the important points. Join in the conversation only if you have something to contribute.
• Write thank-you notes liberally—definitely after a job interview or business lunch hosted by another person. Ingratitude is inexcusable.
• Dress appropriately for your job or the occasion—not too casual, dressy or revealing. To be treated like a professional, look like a professional.
• Speak in a modulated voice—not too loud, soft or rapid.
• Avoid gossip and gossipers. Be discreet about what you say, listen to and pass along.
• Respect other people’s privacy in the workplace. Knock before you enter a work area, and ask whether it is a convenient time to talk. If the other person is on the phone when you arrive, you can leave a note saying you need to talk when his or her time permits.
• Give credit to others when it’s due rather than take all the praise for yourself. Giving praise to others is the mark of a business leader.
• Take responsibility when problems arise that are your fault—the mark of an honest person.
• Stick to deadlines. Someone else is depending on you.
• Return messages promptly. Respond to phone calls and e-mail within 24 hours or by the close of business the next day.
• Follow e-mail etiquette. Reference the original message in your reply. Be brief, including only necessary details. Review what you have written. Check spelling. Avoid sending unnecessary attachments with your message. Say “Please” and “Thank you.” Don’t send messages that you don’t want spread around.

Don’t

• Brag about your accomplishments. The workplace requires you to stand up for yourself without appearing self-centered.
• Leave your problems for others to sort out. When you jam the copy machine, for example, fix it.
• Leave last week’s food in the office refrigerator for someone else to clean up.
• Keep your cell phone on during a business lunch. Doing so says to your lunch partners that they have lower priority than anyone else who may call you.

The way you look, behave, talk and interact with your fellow employees and your boss are all vitally important in how others think and feel about you. Remember that common courtesy is the key to everyday etiquette as well as job etiquette.