Top 10 Military Spouse Friendly Employers 2009: West Corporation
4) West Corporation
Claim to fame: “Customers call us – we don’t call them”
What they do: Offer customer relationship management (or CRM, since we understand acronym-speak in the military)
Why we love them: Helps military spouses build a career in customer service
How to apply: www.westemployment.com
The one thing West Corporation banks its reputation on is customer service, so it shouldn’t be a surprise that it listens to its clients in house, as well – its employees.
Like many of the companies on the Military Spouse Friendly Employer list, West participates in the Army Spouse Employment Partnership (ASEP) and the Army's Partnership for Youth Success (PaYS) programs. West also provides training and support to military, including all areas of the armed services and branches of service.
Military spouses “bring a diverse background where their skills and experience have been tested in various markets,” said Vanessa A. J-Douglas, a human resources divisional director for West and a military spouse herself. “And typically they easily adapt to their new environments.”
Military spouses are given the same benefits as other employees, and are eligible for West’s referral bonus program, attendance bonus and tenure incentive programs.
“Seeking employment can be a frightening experience,” J-Douglas said. “However, when you present yourself well by communicating effectively, demonstrating quality customer service, and portraying an attitude of trust and teamwork, you gain the competitive edge.”
No. 5 established a $150,000 scholarship for spouses
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